Talesfromthefrontdesk.

Around 5pm, when I am working the desk alone, guest (I will call him PG for problem guest) and I have this conversation. PG: I put 2 bags of garbage outside of my room for you to take care of. Me: ok, once I check these folks in I will come dispose of them for you. (At this point I was beyond annoyed with him)Hotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ...I love arguing with guests about fees /s. again, obligatory sorry for the formatting i'm pretty mobile app bound until i get a new pc or laptop. anyway I'm on the night audit; it's the only one our owner/GM owns and he always says when someone wants to cancel after the cutoff time (6pm) we need to call him and let him know the situation ...This is the story I tell everyone when I explain what it was like working at a hotel. So I worked at an extended stay hotel. There were a lot of interesting guests but this lady took the cake.The trash cans are near vending machines because you're expected to consume right by the vending machine and toss your trash there. But there's no trash can readily available out on the streets/park, etc. Street food vendors sell their ware with expectations that customers would eat right there and hand trash right back to them.

melodyponddd. - 5 years ago. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk.

When guests ask me the same question a hundred different times in slightly different ways I always assume it's one of two things. I have a few years experience as a front desk associate. So, not much. I've worked at 2 different hotels. The first hotel I worked at had a very very strict policy that hotel staff are not allowed to stay in the hotel as guests.

The Mister Patel Scam. Well kids, your favorite Second House Suites night auditor made a bit of a goof tonight. Thankfully, not a massive one. So I get a call from a Mr. Patel, who says he is one of the owners and there was an issue with a package coming via FedEx International. Okay. Brand Call center woes. All properties of one of the big Tipton style Hotels have to pay $$ for the hub call center service. They take calls for reservations, questions and so forth and then call us for our opinion on the matter. I think two twin pre-teens would be better suited for this job. I can count on one hand how many calls I've gotten ...An ex-staff who came by found a lost item in the lounge and passed it to Weirdo. Weirdo curtly said "Yea yea, just leave it on the table". Ex-staff was put off and asked if he knew how to process a lost and found. Weirdo brushed him off rudely saying "Yea yea I will ask my manager to teach me. Just leave it".You'd have to use really pure water to rinse otherwise mineral will dry on the mag strip and potentially harm the doors sensors. You should invent a device that sanitizes a lot of cards at once, patent it and sell it to hotels and any other company that uses some kind of key card system.Roughly, 30 minutes later one of the cops returns. Detective has called a second time. Cop goes up and comes down, once again, finding nothing wrong. Things seem to quiet down for a while, but two hours later (roughly 3:45am) a third cop arrives. Detective has called once more, and the cop has heard from his fellow officers of our Detective guest.

r/TalesFromTheFrontDesk • guest threatens my employee over a billing mistake, returns later to demand a free room and threatens me next r/TalesFromTheFrontDesk •

Check in, largely goes just fine, but mom is paying for the room, and gets testy with me when I ask for her ID, since daughter's name was on the reservation. "Well, I already gave my ID when I checked in" "yes, but I was not the one to check you in. This is just to be sure". She give me her ID, all goes well, and I go through the usual song and ...

From the other side of the desk. So, about 2 weeks ago, I was traveling a couple hours away from home to attend a conference in a field I do consulting in. This conference was at a Schmilton (hope I obscured that properly) in a very specific part of the city where I was. I was so excited to attend this conference, and this would have been the ...Answer a phone, talk to the person in front of them, make a room key, kick a bum out of the lobby, email a credit card authorization form, balance the house, do a bucket check, and remain smiling. Not to mention the front desk agents dressed up like hockey moms with a anger management issue. Expert mode: hockey moms that have shown up to check ...Fake Corporate : r/TalesFromTheFrontDesk. by savannap18. So last night was a pretty slow night, nothing too busy. Around 5 AM I receive a call from corporate, but you see the problem with that is the hotel I work at is an independent property. We are the one and only so we don't have a corporate office.Posted by TURRITONUTRICULA. Hurricane coming. Good time to call about those February reservations. Sandbags in place, packing up the usual goodies, and decided I would check voicemails that have come in this morning. 37 voicemails so far. (Our voicemail explains we are closed and evacuating) “Yes, I would like to discuss my reservations for ... This story starts off like most others, with me checking in an older "gentleman" with a Santa Claus-like beard, hence his name. We'd had some storms go through, so we had picked up a few extra rooms from stranded travelers from the nearby airport. Santa Prick was one such traveler.We've been having issues with housekeeping lately and my manger is pissed! I marked them all clean when housekeeping dropped off the sheet and he had to make them redo 6 rooms because they only changed the sheets and put fresh towels in those rooms. Didn't even take out the trash. I hate interacting with them.

Every few minutes someone came strolling through the front door with their receipt held high in the air. Some were understanding, but most were not. What would normally take thirty minutes ended up taking nearly two hours. At one point there were five people at my desk and only three spots between them.I am the front desk manager at a privately owned motel. I just had a woman call saying she couldn't get out of her room. She calls 10 times in 10 minutes freaking out. 28-Apr-2023 ... To address these concerns, Guest Ban has implemented features to ensure compliance and prevent unauthorized changes to the “Do Not Rent” list.Oh, my sweet child of summer. Let's count the red flags. #1 The owner is calling after hours. #2 The owner is calling at all instead of leaving it for management. #3 The owner asks for a pic of the fire extinguisher. Out of nowhere, someone from the first floor's window yelled at the dog to silence it and the dog actually listened. That's how we found the owner. The guy had brought his dog with him, but decided to keep it outside. He had told it to stay sitting in the shadow, outside the view of the front desk, and then went inside and bought the ticket ...Fake Corporate : r/TalesFromTheFrontDesk. by savannap18. So last night was a pretty slow night, nothing too busy. Around 5 AM I receive a call from corporate, but you see the problem with that is the hotel I work at is an independent property. We are the one and only so we don't have a corporate office.

A lot of hotels use a "hotel king" for their beds. Standard King is 76" wide by 80" long. The California King Bed is more narrow, but longer (72" wide by 84" long). A "Hotel King" uses the smallest dimensions of both of those - it's the length of a standard king but the width of a California king. I would imagine most people are not familiar ...

In this episode of reddit top posts & best stories from r/TalesFromTheFrontDesk: 00:00 : intro00:32 : story104:38 : story213:05 : story3If Your …The Groom Tale. Settle down with a beverage and nosh, it's a long one. Once upon a Time in the pre-pandemic period, in a city center Luxury Collection Hotel (LCH), there worked a small but spunky NA, yours truly (YT). YT is a woman of experience and classy appearance, accustomed to dealing with people in all walks of life: collars of white or ... May 28, 2023 · Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the ... 10-Apr-2014 ... guest feuds, ghost dogs, strange phone calls, and outrageous complaints, More Tales from the Front Desk is packed with stories from a small-town ...Enter Mr. and Mrs. Psychopath. They come to the front desk super nice, and PT checks them in. Everything goes well, until they get to their room. Horror of horrors, it's *the* room. Satan's den, the Unclean Room! They take videos …If it's like our hotel, you pre-paid through Expedia so we do not have your card. Expedia will debit your account the amount in full at the time you book and when you arrive we will need a card to put a hold on for incidentals (parking, charges to the room, damages, etc). We do only $25 per day on your card upon arrival.This morning a lady from a govt agency who is staying with us for an undetermined extended stay. Has called me. Her refrigerator isn't running. Shes been out on business all weekend, so she didn't notice until now. I ask her when I could send someone up and she's ready now. Fortunately, it's first thing in the morning so I am full of solutions ...I FINALLY got to make my favorite r/TalesFromTheFrontDesk story into a skit, and I absolutely love how it turned out! Did you remember this story? It is ...Papa John's will give us half-off for pizza delivered to the front desk. Domino's gives us business cards and when we reach 10, we can trade them in for a free pizza. Its an ongoing struggle around here to be the one on duty when that 10th card is reached and we can order a pizza.

Some do: with people you have reason to trust. A friend of a friend, not so much. But the people you have reason to trust usually number about, uh, four, against 7.5 billion others.

A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered the front desk and was basically the only hotel employee on duty from 11 at night until 7 in the morning. I have quite a few good stories from those night, so here are a couple to start out with.

r/TalesFromTheFrontDesk. r/TalesFromTheFrontDesk. A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say that make customer service the hated job that it is. Non-hotel front desk stories welcome, so long as the tale involves a front desk. Retail employee?12 words in my head for any amount of BTC that I can use however I damn please. this just perfectly summarises how outdated and irrelevant gvts are becoming. change happens fast. 320. 70. r/TalesFromTheFrontDesk. Join.At our hotel the alarm system was connected directly to the nearest fire station. Our switchboard operator would also call them to advise if we were in pre-alarm and would call 911 if we went into full alarm.3.2K votes, 152 comments. As the title says I just denied a room to a guest for the first time for rude behavior. He showed up without a reservation…TalesFromTheFrontDesk. stories from the front desk of hotels/hostels/and others in the hospitality industry r/ TalesFromTheFrontDesk. Join. Posts Wiki. This wiki post is to serve as a helpful area for travelers who are unfamiliar with the policies of hotels worldwide. This wiki isn't to demean you or offend, but is a guideline for future stays ...He is spooked by me, but approaches the desk. He explains he just got released from jail and needed a place to stay until our bus depot opened at around 6 AM. He is from Michigan and has nowhere to go. The poor dude looks no older than twenty or twenty-one years old, and his story tugs on my heart.Speaking of calling in front of their staff. I once had a warranty return on a speaker, the cone was disintegrating. This was like 2004 so I had to call the vendor, state my case, they approved the warranty repair/replacement on the unit.I work at a hotel within a big cluster of hotels. This weekend there's a basketball tournament in town. Hooray!!! It has been smooth at my hotel.There's only one elevator which all of you tried to squeeze into. Holding the doors open so long, that little alert noise started to go off. You let your kids play with the call button in the elevator so my front desk phone kept ringing. One of your gigantic 7 feet tall nephews hit his head on the way out of the elevator; and somehow that's the ...It's becoming more common for hotels to replace vending machines with snack shops run by the front desk staff. I think it's to prevent people trying to steal from/damage vending machines. AND it's more profitable. ThatsNoMoOnx • 2 yr. ago. People still steal from the sundry shop. It's ridiculous.

227 votes, 46 comments. If there’s anything we can count on in the hotel industry, it’s crackpots who read the cancellation policy and then act like… Part of it is that people are taking shorter vacations and passing up on booking the vacation rentals like VRBO and Airbnb and opting to stay in a hotel instead because it's a shorter duration vacation. tell them that the President of Freedonia is visiting, and he brought his entire staff with him.Night Audit Story…. Ok, so this is my first post! And since I’ve become a night audit about 10 weeks ago, this is my first real weird evening. So, it starts with a remote control not working. Nothing too crazy, I go upstairs reprogram it all good. Then, at about 1:34 in the morning, right as I begin my night audit, I noticed that I have a ...Instagram:https://instagram. welding shops near mefree street fighter 6 apk downloadrule 34 lincolnsuper mario land 2 walkthrough The place where tourists are decent people who stay in hotels. But decent locals stay in their houses (unless they burn down). The locals that check into local hotels are the ones who are there to do drug binges, cheat on their spouses, engage in criminal behavior, etc.r/TalesFromTheFrontDesk: A place where people from the hotel (mostly) industry can come and share the stories of the things our guests do and say …. fortnite error this client is not compatibleopenstax microbiology test bank Best advice I can offer is to not crack/lose composure; the minute you lose your composure, you've lost the situation. Stay behind the desk (or within the view of a security camera if there isn't one covering the desk) so there is a barrier and video record of the interaction. I've had guests, scream/spit/reach across the desk at me, but I just ... local 401 job calls After investigating and finding out that the room is fine and the guest was lying, I would be putting them on the DNR list. It might be worth suggesting to management that they implement a policy where, if a guest makes claims in an effort to get a refund and those claims turn out to be false, the guest should be charged for 1 night room and tax.A former coworker did sleep with a guest and was almost fired because he sent up a bottle of wine and comped her room. He was called in for a meeting and quit before he was fired. 2. [deleted] • 8 yr. ago. I had an AFOM at a former property who had several encounters while on duty... and also several others while off.She asked for pricing and it was about $160 for the night, warm weather and graduations and all. As long as her husband said it was okay they'd take it she said, so she was waiting on him to reply back. Then she said she'd had an issue at the hotel next door and I wanted to know what had happened, I thought she meant she'd had a poor stay.